Covid blogasset

To our guests

In light of the extraordinary circumstances we are facing, we wanted to update you on the steps we are taking and assure you of our continued support. 

All of our apartments are open and our team continues to welcome guests with the same level of service and comfort that expect from us. At the moment, our focus is to ensure the health, wellbeing and safety of our guests and employees.

We are continuing to closely monitor advice & guidance from the UK Government, health authorities (Public Health England, UK Govt) and the World Health Organisation to ensure we are following and implementing the very latest processes and procedures in relation to the current situation.

Please be assured that we will be disinfecting all surfaces/handles and potential infection sites in the communal areas of the building regularly throughout the day.

During your weekly housekeeping visit we will clean as normal if you are not quarantining, but we ask that if you suspect that you or any member of your family are ill with suspected or confirmed Coronavirus you tell us immediately on 07972 601613 – so that we can take the necessary precautions. We will do everything we can to continue your weekly cleans but must all look out for each other. Should we be unable to clean due to quarantining or illness or shielding we will provide a weekly linen/towel/hygiene pack. Our priority is keeping everyone safe and healthy.

If you are worried or unsure about anything in this document, or need help with getting food or medicine please call Ali on 07972 601613 and we will do what we can to help. We will all be following precautions and avoiding physical contact (2 metre distance) socially distancing, but that doesn’t mean we aren’t here for you. For some of you travelling from abroad it may seem daunting to be in the UK during a time like this, so please do pick up the phone if you are worried about anything.

Please be assured of our best intentions and don’t hesitate to get in touch if you think we can help you.

Best Wishes,

Ali, Jason, Magda and Amy

FEATURED APARTMENTS

Photo of The Brooke

The Brooke

The warm and cosy Brooke is a beautifully romantic Cotswold-style apartment. Mixing old and new styles with interesting colour palettes, the apartment is located on the lower ground floor of our Victorian mansion house. It has generously proportioned and has views to the front garden and a delightfully light and airy feel.

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Photo of The Penthouse

The Penthouse

Our stunning Penthouse is a prestige duplex combining a luxurious and spacious second-floor apartment and a romantic loft that offers a roof terrace with views over St Margarets to Richmond Hill.

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Photo of The Arlington

The Arlington

The Arlington Suite is a VIP haven and features a large and elegant lounge with original features and fireplace. The picture windows offer treetop views that make it hard to believe you are only a short journey away from central London.

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